Refund Policy
Last Updated: 15 April 2026
This Refund Policy explains how cancellation and refund requests are handled for digital subscriptions and related purchases made through AskCrates.
1. Scope
For each transaction, the terms shown to you at checkout and in your purchase confirmation apply, together with applicable consumer law.
2. Cooling-Off Rights (Where Required)
If you are a consumer, you may have a statutory cancellation right (for example, 14 days in certain jurisdictions). If digital content or services are supplied immediately and you consent to immediate performance, your withdrawal right may be reduced or lost once delivery starts, where permitted by law.
3. Refund Decisions
Refund requests are reviewed case by case under the checkout terms applicable to your transaction and applicable law. Requests may be refused in cases of fraud, abuse, or manipulative behavior.
4. Subscriptions
Paid subscriptions renew automatically until canceled. Unless otherwise stated at checkout or required by law, cancellation takes effect from the next billing period and unused subscription time is not refunded.
5. Mandatory Consumer Rights
Nothing in this policy limits mandatory consumer rights in your country of residence, including rights relating to products that are faulty, not as described, or not fit for purpose.
6. How to Request Cancellation or Refund
To request cancellation or a refund, contact info@askcrates.com and include your order number, purchase email, transaction date, and request details for faster handling.
7. Processing and Reimbursement
Where a refund is approved under the applicable checkout terms or required by law, reimbursement is made using the original payment method, subject to payment provider processing and posting times.
8. Fraud and Abuse
We may refuse refunds and may suspend or cancel access if fraudulent or abusive activity is detected, as permitted by the applicable checkout terms and law.
9. Changes to This Refund Policy
We may update this page to reflect legal, product, or billing-process changes. Updated versions are effective when posted.
10. Contact
For questions, concerns, or notices regarding these Terms (AskCrates is built and owned by Aquilup):
Aquilup
4123 Allschwil, Schweiz
info@aquilup.com