Refund Policy

Last Updated: 18 October 2026

This Refund Policy explains how cancellations and refunds work for AskCrates subscriptions.

1. Who Processes Your Order

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, and refunds are issued by Paddle to your original payment method.

2. 14-Day Refund Window

If you are not satisfied, you can request a full refund within 14 days of your first payment — the first charge after your trial, or the day you start the subscription early — or of any renewal payment. This applies to both monthly and annual AskCrates Pro subscriptions. Nothing is charged during the trial, so there is nothing to refund for it.

3. Cancelling a Subscription

Paid subscriptions renew automatically until cancelled. You can cancel at any time in the app under Settings > Plan & billing. If you cancel during the trial, the trial runs until its end and nothing is charged. Otherwise cancellation takes effect at the end of the current billing period, and you keep Pro access until then. Afterwards the account is locked and its data kept; accounts that stay without a subscription for six months are deleted after an email notice (Terms of Service, Section 9.4). If you delete your account instead, the subscription is cancelled immediately and access ends at once. Outside the 14-day refund window, the remaining time in the current billing period is not refunded.

4. Switching from Monthly to Annual

When you switch from monthly to annual billing, the unused part of your monthly period is credited against the annual price and the new annual period starts that day. The 14-day refund window applies to that annual payment.

5. How to Request a Refund

Reply to your Paddle receipt email, use the link in it, or contact Paddle at paddle.net. You can also contact us at [email protected] with your purchase email and order number, and we will help.

6. Processing Time

Approved refunds are made to the original payment method. Depending on your bank or card provider, it can take 5–10 business days for the money to appear.

7. Fraud and Abuse

Refunds may be refused where there is evidence of fraud or abuse of this policy, for example repeated purchase-and-refund cycles.

8. Your Statutory Rights

Nothing in this policy limits mandatory consumer rights in your country of residence.

9. Changes to This Refund Policy

We may update this page to reflect legal, product, or billing-process changes. Updated versions apply to purchases made after they are posted.

10. Contact

For questions about this Refund Policy (AskCrates is built and owned by Aquilup):

Aquilup 4123 Allschwil, Schweiz [email protected]