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Terms of Service

Last Updated: October 24, 2025

Welcome to Askcrates! These Terms of Service ("Terms") govern your access to and use of our website, applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SERVICES.

1. Acceptance of Terms

By creating an account, accessing our website, or using our Services, you agree to:

• Comply with these Terms and all applicable laws and regulations
• Our Privacy Policy and Cookie Policy
• Be legally bound by this agreement

If you do not agree to these Terms, you may not access or use our Services.

2. Eligibility and Account Requirements

2.1 Age Requirements

• Under 13 (U.S.) / Under 16 (EU): You must have verifiable parental or guardian consent to use our Services
• 13-15 (U.S.) / 16-17 (EU): You may use our Services with parental awareness and supervision
• 18 and older: You may use our Services independently

2.2 Account Creation

To use certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update your account information if it changes
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

You may not share your account with others or create multiple accounts.

3. Description of Services

Askcrates provides an AI-powered tutoring platform that:

• Helps students learn through guided questions and hints
• Uses student-uploaded materials as the foundation for responses
• Adapts to individual learning levels and styles
• Supports multiple subjects and educational levels

Important: Our Services are designed to help you learn and understand concepts. We do not provide direct answers to homework or exam questions. Our AI tutor guides you to find solutions yourself.

4. Acceptable Use Policy

4.1 Permitted Use

You may use our Services for:

• Personal, non-commercial educational purposes
• Understanding concepts and learning through guided assistance
• Uploading your own educational materials
• Asking questions related to your coursework

4.2 Prohibited Use

You may NOT use our Services to:

• Cheat on exams, tests, or assignments
• Submit AI-generated content as your own work
• Upload copyrighted materials you don't have rights to use
• Share accounts or sell access to the Services
• Reverse engineer, decompile, or attempt to extract source code
• Use automated systems (bots, scrapers) without authorization
• Harass, abuse, or harm others
• Upload malicious content, viruses, or harmful code
• Violate any applicable laws or regulations
• Impersonate others or provide false information

5. User Content

5.1 Your Content

"User Content" means any materials you upload, submit, or transmit through our Services, including:

• Learning materials (textbooks, notes, worksheets)
• Questions and conversation history
• Profile information and preferences

5.2 Content License

You retain ownership of your User Content. By uploading content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Store, process, and display your content
• Use your content to provide and improve our Services
• Generate personalized tutoring responses based on your materials

This license ends when you delete your content or close your account, except for:

• Content shared with others (which they may retain)
• Copies in backups that are deleted in our normal business cycle
• Aggregated, anonymized data used for analytics

5.3 Content Responsibility

You are solely responsible for your User Content and represent that:

• You own or have necessary rights to upload the content
• Your content does not violate any laws or third-party rights
• Your content does not contain viruses or malicious code

5.4 Content Monitoring

We reserve the right (but have no obligation) to:

• Monitor and review User Content
• Remove content that violates these Terms
• Suspend or terminate accounts for violations

6. Intellectual Property Rights

6.1 Our Property

All aspects of the Services, including but not limited to:

• Software, algorithms, and AI models
• Text, graphics, logos, and design
• Trademarks and branding

are owned by Askcrates or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Restrictions

You may not:

• Copy, modify, or create derivative works of our Services
• Use our trademarks or branding without permission
• Remove or alter any copyright or proprietary notices

7. AI-Generated Content

7.1 Nature of AI Responses

Our AI tutor generates responses using machine learning. While we strive for accuracy:

• Responses may not always be 100% accurate
• AI may occasionally produce unexpected outputs
• Responses should be verified with authoritative sources

7.2 Academic Integrity

You are responsible for ensuring your use of our Services complies with your school's academic integrity policies. We encourage you to:

• Use our Services to understand concepts, not to complete assignments
• Disclose your use of AI tutoring tools if required by your institution
• Submit only your own original work

8. Fees and Payment

We may offer free and paid tiers of service. For paid services:

• Fees are charged as described at the time of purchase
• Payments are processed securely through third-party processors
• Subscriptions automatically renew unless cancelled
• Refunds are subject to our refund policy

We reserve the right to change fees with reasonable notice.

9. Termination

9.1 Your Rights

You may close your account at any time by:

• Using the account deletion feature in settings
• Contacting our support team

9.2 Our Rights

We may suspend or terminate your access if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your use harms our Services or other users
• Required by law

9.3 Effect of Termination

Upon termination:

• Your right to use the Services immediately ends
• We may delete your User Content (subject to legal requirements)
• Provisions that should survive termination remain in effect

10. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Accuracy, reliability, or completeness of content
• Uninterrupted or error-free operation
• Security or freedom from viruses

We do not guarantee that:

• AI responses will always be accurate
• Using our Services will improve your grades
• The Services will meet your specific requirements

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Askcrates, its affiliates, and service providers SHALL NOT BE LIABLE for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Academic consequences from using our Services
• Third-party content or actions

Our total liability shall not exceed the greater of:

• The amount you paid us in the past 12 months, or
• €100 / $100

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless Askcrates from any claims, damages, or expenses arising from:

• Your use of the Services
• Your User Content
• Your violation of these Terms
• Your violation of any rights of others

13. Dispute Resolution

13.1 Informal Resolution

If you have a dispute, please contact us first at support@askcrates.com to attempt to resolve it informally.

13.2 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law provisions.

13.3 Arbitration

For users outside the EU: Any disputes shall be resolved through binding arbitration rather than in court, except for small claims court matters.

For users in the EU: You may bring claims in your local courts per EU consumer protection laws.

14. Changes to Terms

We may update these Terms from time to time. We will:

• Post the updated Terms with a new "Last Updated" date
• Notify you of material changes via email or in-app notification
• Provide a reasonable time before changes take effect

Your continued use after changes constitutes acceptance. If you don't agree, you must stop using our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Askcrates.

15.2 Severability

If any provision is found unenforceable, the remaining provisions remain in full effect.

15.3 No Waiver

Our failure to enforce any right does not constitute a waiver of that right.

15.4 Assignment

You may not assign these Terms. We may assign our rights and obligations without restriction.

15.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

16. Contact Information

For questions, concerns, or notices regarding these Terms:

Askcrates
Email: legal@askcrates.com
Support: support@askcrates.com

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